Privacy policy
Privacy Policy
Last updated: October 11, 2026
Piermont Bicycle Connection (“we,” “us”) operates www.piermontbike.com and our store at 215 Ash St, Piermont, NY 10968. This policy explains what information we collect, how we use it, who we share it with, and the choices you have.
Information we collect
Information you give us:
- Name, email, phone number, and shipping/billing address when you place an order, create an account, or contact us
- Payment information when you check out. Card payments are processed by our secure payment processor. We do not store your full card number.
- Email address when you sign up for our newsletter
- Information you submit through our forms, such as quote requests, service or tune-up bookings, Fit-Lab appointments, and our eBay drop-off program
Information collected automatically:
- Browsing information such as pages viewed, device and browser type, and how you arrived at our site, collected through cookies and similar tools
- We use analytics tools (including Google Analytics and Clicky) to understand how visitors use our site, and advertising tools (including the Meta/Facebook Pixel and Google) to measure and improve our ads
- We use Microsoft Clarity to see how visitors interact with our site, including clicks, scrolling and the pages you visit, through session recordings and heatmaps. We use this to find and fix parts of the site that are confusing or don’t work well. Clarity automatically hides anything you type into forms, such as your name, address and payment details, so it is never recorded. Learn more in the Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement
How we use your information
- To process, ship, and deliver your orders, and to handle returns
- To respond to your questions and requests
- To schedule and provide services such as repairs, bike fittings, and consignment sales
- To send newsletters and promotions, if you’ve signed up (you can unsubscribe at any time)
- To improve our website, products, and advertising
- To prevent fraud and comply with legal requirements
Who we share it with
We do not sell or rent your personal information. We share it only with service providers who help us run our business, including:
- Our e-commerce platform and website provider (Lightspeed and AdVision)
- Our payment processor
- Shipping carriers, to deliver your order
- Email/newsletter services (MailChimp)
- Advertising and analytics partners (such as Google, Meta and Microsoft), which may use cookies to show you relevant ads or to help us understand how our site is used
- Marketplaces such as eBay, for items sold through our eBay drop-off program
We may also disclose information if required by law.
Cookies
Cookies are small files stored on your device that help our site work and help us understand how it’s used. Our analytics tools, including Google Analytics, Clicky and Microsoft Clarity, use cookies to recognize return visits. You can block or delete cookies in your browser settings, but some parts of the site (like your cart) may not work properly without them.
Your choices and rights
You can contact us at any time to:
- See what information we have about you
- Correct or update your information
- Ask us to delete your information
- Unsubscribe from marketing emails (you can also use the unsubscribe link in any email)
Security
Our checkout is encrypted (look for “https” and the lock icon in your browser). Only employees who need your information to do their jobs, such as processing orders or providing customer service, have access to it.
Children
Our website is not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
Contact us
Piermont Bicycle Connection
215 Ash St, Piermont, NY 10968
845-365-0900 · [email protected]
