Shipping & returns
Shipping & Returns
SHIPPING POLICY
Where we ship:
-We ship to all addresses within the contiguous United States (the lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally.
Order processing time:
-Orders placed between Monday and Friday before 2:00 PM ET are processed and shipped within 1–2 business days. Orders placed outside that timeframe, or on a holiday, begin processing the next business day.
-Bicycles are professionally built and safety-checked by our mechanics before shipping. Please allow 3–5 business days of processing time for bikes.
Estimated delivery time:
-Parts, accessories & apparel: 1–6 business days in transit. Total estimated delivery: 2–8 business days after your order is placed.
-Bicycles & frames: 3–6 business days in transit. Total estimated delivery: 6–11 business days after your order is placed.
-You will receive an email with a tracking number as soon as your order ships.
Shipping costs
-Parts, accessories & apparel: $10.00 flat rate.
-Bicycles: $200.00 flat rate per bike.
-eBikes: $260.00 flat rate per bike.
-Your exact shipping cost is always shown in your cart before you complete checkout.
Products on display in our store:
-Many items in our Piermont showroom are also available to order on this website. When you order an item that's on display in our store, it ships with the same processing times, delivery times, and shipping costs listed above.
Free in-store pickup:
-Prefer to pick up? Choose "Drop-Off/Pickup Request" at checkout for free. Orders are usually ready within 1 business day (bikes within 1–2 business days). We'll email you when your order is ready.
Damaged or lost shipments:
-If your order arrives damaged, or tracking shows no movement for 5 business days, contact us within 7 days of the expected delivery date and we'll make it right.
RETURNS AND EXCHANGE POLICY:
*Sale items, bikes, and framesets are not eligible for returns or exchanges.
*New parts and accessories can be returned for a full refund within 30 days of purchase, provided they are in their original packaging and in the same new condition as you received them.
*Past the 30-day limit, we may accept returns or exchanges of new and uninstalled items in their original packaging for a store gift card minus a 15% restocking fee, at our discretion.
*Customers are responsible for return shipping costs unless the item is defective, defective items are handled through manufacturer warranty, not this return policy.
*Installed parts and accessories are not eligible for return.
*Special ordered items are not eligible for return.
Piermont Bicycle Connection
215 Ash St, Piermont, NY 10968
845-365-0900
Tue–Fri 10am–6pm · Sat 9am–6pm · Sun 9am–5pm · Closed Mondays
Questions? Email [email protected] or call 845-365-0900.
